Ama Bortsie is a trauma-informed Dialectical Behavior Therapy (DBT) clinician and certified family therapist with over 15 years of experience as a Licensed Certified Social Worker (LCSW). She currently serves as the Director of Children and Families at Helix Human Services in Springfield, Massachusetts, where she is known for her diligence in clinical practice and unwavering commitment to the profession.

Ama earned her Master of Social Work from Springfield College and has dedicated her career to working with highly traumatized children and families. Her early work in the juvenile justice system shaped her expertise in addressing the complex needs of Commercially Sexually Exploited Children (CSEC) and understanding the lasting effects of trauma on child development and family dynamics.

At Helix, Ama oversees two residential programs, the foster care department, and the family center services, which provide reunification support, parent education, therapeutic groups, mentorship, and after-school programming. Her work spans both the Springfield and Cape Cod areas, ensuring comprehensive care for diverse and underserved populations. She is also charged with building a high-level behavioral and therapeutic environment for all residents and families served by the organization.

Beyond her professional responsibilities, Ama is a devoted servant in her faith community. She serves as a deaconess in her church and has taken on numerous leadership roles, from local ministry to appointments at the national level. Her life is marked by service—both in her career and in her faith.

Ama is married and the proud mother of three beautiful children. Her deep sense of purpose and compassion fuels her work and her ministry, making her a respected leader in both the clinical and faith-based communities.